{"id":853,"date":"2023-10-18T01:15:00","date_gmt":"2023-10-17T23:15:00","guid":{"rendered":"https:\/\/www.site.cdcl.xyz\/2023\/10\/18\/mise-a-jour-des-regles-adr-a-lhorizon\/"},"modified":"2023-10-18T01:15:00","modified_gmt":"2023-10-17T23:15:00","slug":"mise-a-jour-des-regles-adr-a-lhorizon","status":"publish","type":"post","link":"https:\/\/www.centresaintebarbe.fr\/blog\/mise-a-jour-des-regles-adr-a-lhorizon\/","title":{"rendered":"Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon"},"content":{"rendered":"<div id=\"post-body-9122948108354551031\">\n<div>La Commission europ\u00e9enne a annonc\u00e9 aujourd\u2019hui sa proposition visant \u00e0 moderniser les r\u00e8gles ADR en Europe, conform\u00e9ment au programme de num\u00e9risation (nouvelles mesures visant \u00e0 simplifier la r\u00e9solution extrajudiciaire des litiges et \u00e0 renforcer les droits des consommateurs). Cela d\u00e9coule des r\u00e9sultats du tableau de bord des consommateurs 2023 montrant un faible nombre persistant de consommateurs faisant valoir leurs droits (1\/4 des consommateurs rencontrent un probl\u00e8me de consommation important, mais 1\/3 d\u2019entre eux ne se plaignent pas pour des raisons li\u00e9es au temps, au co\u00fbt et au manque de confiance). ). Les points cl\u00e9s du nouveau plan pour r\u00e9soudre ces probl\u00e8mes sont les suivants&nbsp;: <\/div>\n<ul>\n<li>Abolition de l\u2019ODR (voir la proposition de nouveau r\u00e8glement abrogeant l\u2019ODR ici) \u2013 actuellement, la plateforme ODR facilite env. 200 cas par an dans l\u2019UE, ce qui, selon la Commission, ne justifie pas les co\u00fbts li\u00e9s au maintien de cette plateforme ouverte et les co\u00fbts li\u00e9s au respect par les entreprises des obligations du r\u00e8glement ODR (par exemple, fourniture d\u2019un lien vers la plateforme ODR et garantie de canaux de communication appropri\u00e9s). Le plan est de remplacer la plateforme ODR par des \u00ab outils num\u00e9riques conviviaux \u00bb aidant les consommateurs \u00e0 choisir une option de recours.<\/li>\n<li>\u00c9largissement du champ d\u2019application de l\u2019ADR \u2013 il ne sera plus n\u00e9cessaire qu\u2019un litige d\u00e9coule d\u2019un contrat conclu entre les parties. Cela permettra d\u2019englober l\u2019ensemble du droit europ\u00e9en de la consommation, y compris les questions pr\u00e9contractuelles particuli\u00e8rement pertinentes pour l\u2019environnement en ligne, par exemple la publicit\u00e9 trompeuse et la conception trompeuse, l\u2019acc\u00e8s aux services et le blocage g\u00e9ographique injustifi\u00e9. Il vise \u00e9galement \u00e0 faciliter les proc\u00e9dures \u00e0 l\u2019encontre des commer\u00e7ants non europ\u00e9ens (m\u00eame s\u2019ils devraient eux aussi adh\u00e9rer volontairement au syst\u00e8me).<\/li>\n<li>Fournir des conseils suppl\u00e9mentaires aux consommateurs lors de l\u2019acc\u00e8s et pendant la proc\u00e9dure ADR \u2013 \u00e0 fournir par des organismes d\u00e9sign\u00e9s, par exemple le R\u00e9seau des Centres Europ\u00e9ens des Consommateurs. Cela peut consister en une traduction, une explication des droits des consommateurs, des proc\u00e9dures ADR, etc.<\/li>\n<li>Supprimer certaines charges pesant sur les commer\u00e7ants afin de les encourager \u00e0 participer \u00e0 l\u2019ADR \u2013 par exemple en r\u00e9duisant les obligations d\u2019information des commer\u00e7ants. De plus, les entit\u00e9s d\u2019ADR demanderont aux commer\u00e7ants s\u2019ils ont l\u2019intention de participer \u00e0 l\u2019ADR lorsqu\u2019un consommateur d\u00e9pose une plainte, \u00e0 laquelle les commer\u00e7ants devront r\u00e9pondre dans un d\u00e9lai de 20 jours. L\u2019objectif est d\u2019inciter les traders \u00e0 (re)consid\u00e9rer leur participation \u00e0 l\u2019ADR.<\/li>\n<li>Supprimer certaines charges et co\u00fbts pour les entit\u00e9s de REL \u2013 par exemple en r\u00e9duisant leurs obligations de d\u00e9claration (de chaque ann\u00e9e \u00e0 tous les deux ans, et en exigeant un rapport plus condens\u00e9) ; faciliter le regroupement de cas comportant des \u00e9l\u00e9ments similaires (mais uniquement avec le consentement des consommateurs concern\u00e9s).<\/li>\n<li>Am\u00e9liorer la transparence \u2013 par exemple, lorsqu\u2019un litige est r\u00e9solu par des moyens automatis\u00e9s, les parties peuvent demander un examen par une personne physique.<\/li>\n<\/ul>\n<div>En outre, la Commission europ\u00e9enne recommande aux places de march\u00e9 en ligne d\u2019aligner leurs syst\u00e8mes de r\u00e8glement des litiges sur les principes europ\u00e9ens du REL, notamment l\u2019efficacit\u00e9, l\u2019\u00e9quit\u00e9, l\u2019ind\u00e9pendance, l\u2019expertise, l\u2019impartialit\u00e9 et la transparence. Voir ici la Recommandation sur les exigences de qualit\u00e9 pour les proc\u00e9dures de r\u00e8glement des litiges propos\u00e9es par les march\u00e9s en ligne et les associations professionnelles de l\u2019Union C(2023) 7019 final.<\/div>\n<div>Consultez la nouvelle proposition de modification de la directive ADR ici. Des informations suppl\u00e9mentaires sur l\u2019ensemble de l\u2019examen ADR sont disponibles ici.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La Commission europ\u00e9enne a annonc\u00e9 aujourd\u2019hui sa proposition visant \u00e0 moderniser les r\u00e8gles ADR en Europe, conform\u00e9ment au programme de num\u00e9risation (nouvelles mesures visant \u00e0 simplifier la r\u00e9solution extrajudiciaire des litiges et \u00e0 renforcer les droits des consommateurs). Cela d\u00e9coule des r\u00e9sultats du tableau de bord des consommateurs 2023 montrant un faible nombre persistant de&hellip; <a class=\"more-link\" href=\"https:\/\/www.centresaintebarbe.fr\/blog\/mise-a-jour-des-regles-adr-a-lhorizon\/\">Poursuivre la lecture <span class=\"screen-reader-text\">Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-853","post","type-post","status-publish","format-standard","hentry","category-histoire-du-droit-et-de-la-loi","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon - CENTRESAINTEBARBE<\/title>\n<meta name=\"description\" content=\"Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon article de CENTRESAINTEBARBE\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.centresaintebarbe.fr\/blog\/mise-a-jour-des-regles-adr-a-lhorizon\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon - CENTRESAINTEBARBE\" \/>\n<meta property=\"og:description\" content=\"Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon article de CENTRESAINTEBARBE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.centresaintebarbe.fr\/blog\/mise-a-jour-des-regles-adr-a-lhorizon\/\" \/>\n<meta property=\"og:site_name\" content=\"CENTRESAINTEBARBE\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-17T23:15:00+00:00\" \/>\n<meta name=\"author\" content=\"Julien CLAVEL\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Julien CLAVEL\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/mise-a-jour-des-regles-adr-a-lhorizon\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/mise-a-jour-des-regles-adr-a-lhorizon\\\/\"},\"author\":{\"name\":\"Julien CLAVEL\",\"@id\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/#\\\/schema\\\/person\\\/3df030ac04885ae1856037d84faf6107\"},\"headline\":\"Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon\",\"datePublished\":\"2023-10-17T23:15:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/mise-a-jour-des-regles-adr-a-lhorizon\\\/\"},\"wordCount\":647,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/#organization\"},\"articleSection\":[\"Histoire Du Droit Et De La Loi:\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/mise-a-jour-des-regles-adr-a-lhorizon\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/mise-a-jour-des-regles-adr-a-lhorizon\\\/\",\"url\":\"https:\\\/\\\/www.centresaintebarbe.fr\\\/blog\\\/mise-a-jour-des-regles-adr-a-lhorizon\\\/\",\"name\":\"Mise \u00e0 jour des r\u00e8gles ADR \u00e0 l\u2019horizon - 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